YOUR SPACE, RESPECTED

Privacy.

Local development notice. This must be reviewed for the operating business before launch.

What we collect

Name, booking email, chosen date and time zone, practical activity and meal preferences, optional phone number, consent records, payment references, and support conversations. Card details are handled by Stripe and are not stored here. We never ask for your letter or a medical history.

How it is used

To provide booking access, generate your guide, send only opted-in and activated messages, and answer support requests. Campaign analytics store event names, campaign variants and timestamps. They do not contain your letter, message contents, phone, email or payment data. Browser Do Not Track suppresses landing page analytics.

Your choices

SMS is optional. STOP revokes retreat and reminder texts. PAUSE quiets scheduled messages. Your preferences page lets you withdraw consent or remove the letter reminder. The offline guide remains usable. A necessary browser cookie holds an opaque access token; a separate cookie secures host sign-in.

Providers and retention

In live operation, payment information goes to Stripe, activated messages to Twilio, booking/access notifications to the configured email provider, and records to the hosting/database providers selected by the operator. Consent and financial records may need longer retention according to applicable obligations. A concrete retention schedule must be approved before launch; the operations runbook describes deletion procedures.

Access or deletion requests

Use the participant support form or contact hello@turnonresetmode.com. The operator will verify identity before releasing or deleting records. Do not send sensitive information through SMS or support.